SCE&G has been named a top utility for customer engagement in a new national study released this week.
The company is one of just 46 utilities nationwide earning top ratings and this year’s Customer Champion designation based on findings from the 2016 Utility Trusted Brand & Customer Engagement: Residential, a Cogent Reports study from Market Strategies International. The study benchmarks 130 of the nation’s largest electric and natural gas companies based on their relationships with their customers, including brand trust, operational satisfaction and product experience. More than 58,000 residential customers were interviewed nationwide for the study.
“SCE&G has long been committed to providing outstanding customer service, and this year’s Customer Champion designation is a testament to that dedication,” said Sam Dozier, vice president of customer service for SCE&G. “We are proud to earn this designation and will remain focused on providing the best service to customers throughout our service territory.”
Customer Champions were selected based on achieving a top quartile industry, top two benchmark segment score or being within 20 points of the top regional score on the Cogent Engaged Customer Relationships index.
SCE&G earned an overall ECR score of 736 (on a 1,000-point scale), with its highest ratings in the operational satisfaction category. PSNC Energy, which is also a subsidiary of SCANA Corporation, also was named a 2016 Customer Champion among natural gas-only utilities.
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